POLICY
Resuq
Return Policy
At Resuq, we want to ensure that you are completely satisfied with your purchase. If for any reason you wish to return your refurbished device, we are here to make the process as simple as possible. Please carefully read our return policy below for more information:
Return Policy
• Return Period
You have a return period of 10 days from the date of purchase to return your device, subject to the return conditions outlined below.
• Device Condition
To be eligible for return, the device must be in its original condition, with all accessories included and free from signs of excessive use or accidental damage.
• Return Fees
Return fees are the responsibility of the customer, except in cases of manufacturing defects or if the device does not match the product description.
Return Process
Contact Us
To initiate the return process, please contact our customer service team via email or phone and provide the details of your order.
Return Authorization
Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your device.
Inspection and Refund
Upon receipt and inspection of the returned device, we will process the refund via the original payment method.
Note:
Please note that returns are subject to Resuq's approval and additional conditions may apply. For more information on our return policy or to initiate a return, please contact our customer service team.